The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Last updated 5 June 2022.
Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.
Why I Need Your Information and How I Use It
I collect, use and share your information in several legally-permissible ways, including:
- As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;
- If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:
- With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop:
Google Analytics, which helps me understand how visitors browse Personalized Gifts by J. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
I share you personal information with these third parties, but only to the extent necessary to perform these services;
- In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
How Long I Store Your Information
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:
- Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.
- Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.
- Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
You may reach me with any concerns relating to privacy at firstname.lastname@example.org .
Please know we have a 7 to 10 business day production time for most of our products. (it is 3 to 4 weeks during certain times of the year.)
( I understand this is long to most ) But please understand we receive orders for over 250 pieces a day to be personalized , we run 8 embroidery machines 8 to 10 hours a day, in order to keep our prices low and affordable to everyone, this ship time is necessary. If you need your items sooner please message us before ordering to see if we can accommodate.
Please check your order as soon as you get it. You have 7 days from the receipt of your order to let me know if something is incorrect or missing.
We are happy to help in any way we can. Simply send us a message with the following information....
* Order Number
* Event Date
* Image of problem
* 1-2 Sentences describing what the problem is.
Once we receive your message, we will check to see if the wrong items were shipped to you by accident or if anything was misprinted due to an error on our end. If the mistake was our fault we will provide a solution at no expense to you.
If the mistake was made on the customer’s end, we can still provide them with replacements. However; the customer must pay all extra charges including shipping.
Please double and triple check your personalization information before you place the order. Once the order is in production we can not change anything.
Please ask any questions regarding colors, fonts, etc. before you purchase. We will gladly send you pictures of the actual products being used, entire fonts, and of course you can always purchase proofs.
To keep cost down and production times fast we do not provide proofs with every order.
However you can purchase proofs. They are 3.00 each. It will also add 7 days to your production time.
You can purchase them here...
We apologize , we do not accept returns or exchanges on any item in our shop. Due to the custom, personalized, or handmade nature nature of our items we cannot take them back, (they are made just for you) so please make sure you love your item and check your personalization request prior to checkout
Hi we do offer discounts from time to time. Please sign up for our VIP Insider List here..